Event Terms and Conditions


‘Company’ means Blueline Medical Service Ltd.

‘Contract’ means the contract for the provision of Services by the Company to the Customer.

‘Customer’ means the person, firm or organisation ordering or buying services from the Company.

‘Services’ means the subject matter of the relevant Order or Contract.

‘Event medical cover’ means the provision of any first aid, ambulance, paramedical, nursing or medical cover by the Company in any combination and any skill level.



A Contract is formed when the Customer agrees to use our Company for said services (email agreement of quotation or written letter). An acceptance by the Company incorporates the Terms and the Customer shall be deemed to have accepted the Terms unless the Customer notifies the Company in writing of any objections thereto within seven days of the date of the acceptance. No condition or terms stipulated in any other communication or document shall amend or exclude any of the Terms except insofar as the said is expressly consented to in writing by the Company.



  • As the organiser of the event You retain full responsibility for ensuring that a satisfactory risk assessment has been carried out for the event.
  • You must ensure that the event is properly stewarded, so that our personnel do not find themselves in threatening situations.
  • You must ensure that an area for the treatment of patients is clearly defined. A dry, covered, clean area can be provided either by You or by Us.
  • You must ensure that We have free and clear access and egress to and from the site of the event for BLUELINE MEDICAL SERVICE personnel and vehicles. (This also includes BLUELINE MEDICAL SERVICE staff’s private transport) or suitable parking made available for said vehicles.
  • You must ensure that all additional medical personnel at the event are made known to BLUELINE MEDICAL SERVICE event manager, before the commencement of the event.
  • You must adhere to any request to stop the event while treatment takes place.
  • Your event staff should be made aware of where the Medical Tent and personnel are located, to assist any requests from participants or spectators.
  • Should the event be of such a size that You are using, maps, plans and or radio equipment, Our personnel should be provided with them. It is Your responsibility to ensure an appropriate system/route of communication is made known to Us.
  • You are responsible for ensuring that all necessary licenses to operate the event have been obtained and for compliance with all conditions associated with such licences and in respect of all relevant legislation, regulations or similar. Failure to comply with the requirements of this clause may be treated by BLUELINE MEDICAL SERVICE as a fundamental breach of this Agreement, in which case BLUELINE MEDICAL SERVICE shall be entitled to immediately terminate its attendance at the event. This will not affect BLUELINE MEDICAL SERVICE right to be paid for Our services (whether performed or not).



We will provide first aid services at the event in a manner commensurate with good practice in first aid delivery. These services are provided subject to the following limitations, and should not be viewed as a substitute for any need for registered doctors, nurses or paramedic at the event. These must be requested by You on the Event booking Form.

  • We may carry out our own risk assessments, but these are for our own purposes. You remain fully responsible for Your event (see Your responsibilities above).
  • Our BLUELINE MEDICAL SERVICE manager at the event shall conduct the deployment of our personnel. They are responsible for the health and safety of BLUELINE MEDICAL SERVICE staff and have a legal obligation under the Health and Safety at Work Act.
  • In the unlikely event of a life-threatening situation occurring in the vicinity of Your event, our staff at Your event may be requested to respond (subject to reduced first aid provision remaining at the event). Should this occur, BLUELINE MEDICAL SERVICE reserve the right to leave the event without notice. We accept no liability for any losses You may incur due to the termination of the event, should the cause be due to Our full or partial withdrawal.
  • In view of the circumstances specified earlier in this Clause, You are advised to arrange appropriate 'Event Cancellation' insurance. We will not accept liability for any loss which you incur in relation to cancellation which could have been covered by such insurance.
  • Neither BLUELINE MEDICAL SERVICE nor BLUELINE MEDICAL SERVICE staff shall be liable under any circumstances, for any damage to land or property in the event of access being required to a casualty or to allow egress from a site.
  • At Your request BLUELINE MEDICAL SERVICE may use an off road all terrain Argocat 6 x 6 vehicle to move patients to their static on-site Medical Centre. BLUELINE MEDICAL SERVICE will not convey any patient off site but will liaise with the County Ambulance Service to arrange their attendance.  
  • Subject to Clause below, neither We nor Our personnel shall have any liability to You or any third party, for any loss, expense or damage of any nature, suffered or occurred arising from any breach of any condition of the Agreement or any negligence or any  breach of statutory or other duty or in any other way in connection with performance or purported performance of or failure to perform the Agreement.
  • Nothing in this Contract shall be taken to exclude liability for death or
    personal injury resulting from Our (or Our personnel’s) negligence.
  • We shall not be liable for any failure in performance of any of BLUELINE MEDICAL SERVICE obligations under the Agreement caused by factors outside of Our control (including but not limited to fire, storm, flood etc.)



Event medical cover requirements will be calculated in accordance with the HSE event safety guide, any requests of deviation from the Customer from this guidance will be their sole responsibility. The Company reserves the right to refuse to provide services if they feel the requested services are inadequate for the specific event. Before or during the event, should it be deemed that the event requires additional medical cover than the initially agreed level of cover, the Company will initiate the following escalation process:

Green: The Company will discuss the situation and the need for further medical / first aid staff with the Customer and agree on a specific action plan to rectify the situation.

Amber: Should the Customer refuse such additional resources and it is deemed by the Company that this is required for both the safety of the event and its staff the situation should be escalated to the on-call Company Director who should consult with the Customer to try and reach a manageable solution.

Red: Should the escalation to the on-call Company Director not rectify the situation the on-call Company Director should liaise with the local NHS Ambulance Service management and the Health & Safety Executive (as required).

Black: Should the escalation process fail to reach a satisfactory solution, all Services for the Customer will be terminated with immediate effect – this decision will be reported to the Police, NHS Ambulance Services and any other appropriate organisations.

It should be noted that both the HSE event safety guide and the Company’s recommendations are guidelines and do not replace the need for specific and on-going assessment of medical and first aid requirements.



The Company operates an Equality and Diversity Policy. The Customer must not make any remarks or actions which may be deemed as offensive to any person on the grounds of sex, race, religion or disability. Offensive language must not be used.



Individuals must take care to ensure the safety of everyone they encounter. For event medical cover, the Customer must maintain at all times adequate health and safety provision to ensure all staff are suitably protected. The company retains the right to refuse to enter an environment they deem to be unsafe. In the event of an unsafe incident at an event where the Company are providing medical cover, the medical staff from the Company will dynamically risk assess their ability to enter  such environments, with the appropriate PPE (personal protective equipment) and would at this point liaise with the fire & rescue services to ensure a safe working environment should this be required.



Prices are based on the Company’s current pricing policy, but the company reserves the right to amend its quoted prices at any time prior to the commencement of any Contract. If the quotation is not accepted via written confirmation the quote will be requoted and the price could be amended. The Company, is not currently VAT registered therefore any prices quoted are exempt from VAT. There is no minimum charge for event medical cover.



Event medical cover services will be quoted to include any travel expenses and accommodation, where applicable.



Terms of payment are 7 days from the date of the invoice. If payment is not made by the due date, interest will be charged at the rate of 1% per week from date of invoice on the whole sum owing or part thereof until payment. There may be collection fees in addition to our penalty rate for which you would also be responsible.



If you wish to cancel your request for our attendance at Your event or change the date or times of the Event, You must send us an email and telephone us.

More than 15 days – No charge.

8 – 14 days – 25% of total invoice cost will be charged.

Less than 7 days. – The Company reserves the right to enforce 100% of the invoice cost.



All Intellectual Property Rights in the Services or arising from the Contract shall remain with the Company unless expressly otherwise agreed in writing by the Company. The reproduction by whatever means of the Company’s publications or any publications used by the Company in the performance of the Contract is expressly forbidden and the Company will not hesitate to take legal proceedings in respect of any breaches. If the Services are to be provided by the Company in accordance with a specification submitted by the Customer the Customer shall indemnify the Company against all liability, loss damages, costs and expenses suffered or incurred by the Company in respect of any claim for infringement of any Intellectual Property Rights of any other person which results from or arises out of the use of the Customer’s specification.



(a) Save as expressly stated in the Terms, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law in respect of the provision of such Services.

(b) (b) Except in the case of death or personal injury caused by the Company’s negligence, the Company’s liability in respect of a Contract shall be limited to the invoiced value of the Services provided under the Contract and in no event shall the Company be liable for any consequential loss or damage (whether for loss or profit or otherwise) which arise on the sale or supply of the said Services.



The Company will have in place, for your Event: 

(a) Public liability insurance cover in the insured sum of at least £5 million in the aggregate and; 

(b) Medical malpractice and professional Indemnity Insurance to the sum of £1 million in the aggregate.

The Customer must ensure they have appropriate level of public liability and other relevant insurances in place for said event. The company will not accept any liability from the negligence of not having such insurances in place. We strongly recommend you have a suitable level of event cancellation insurance.



The Company shall not be liable to the Customer or be deemed to be in breach of contract by reason of any delay in performing or failure to perform any of the Company’s obligations in respect of the Services if the delay or failure was due to any cause beyond the Company’s reasonable control.



(a) If the Customer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (be an individual or firm) become bankrupt or (being a company) goes into liquidation (otherwise than for the purpose of amalgamation or reconstruction) or

(b) An encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer: or

(c) The Customer ceases, or threatens to cease, to carry on business: without prejudice to any other right to remedy available to the Company, the company shall be entitled to cancel the Contract or suspend any further performance under the Contract without any liability to the Customer and if the Service has been provided but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.



BLUELINE MEDICAL SERVICE reserves the right to refuse a booking that request’s only one member of staff to attend an event, this is unsafe practice and we will not put our staff at risk.



The Terms and any Contract shall be constructed in accordance with English law and the Company and Customer submit to the non-exclusive jurisdiction of the English courts.

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